Responsible Gaming at Betninja
Welcome to Betninja, where your safety and enjoyment are our top priorities. Gambling is intended to be a fun and entertaining activity, but we recognise that for some individuals it can become problematic. Our commitment is to foster a secure and supportive environment, helping you maintain control over your gaming habits while complying fully with the United Kingdom’s gambling legislation and the guidelines set by the UK Gambling Commission.
Your Responsible Gambling Toolkit
Betninja offers a comprehensive suite of tools designed to help you manage your gambling activity responsibly. These features are easy to use and can be adjusted at any time within your account settings:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to help you stay within your budget.
- Stake and Loss Limits: Define the maximum amount you can wager or lose over a set period, giving you greater control over your spending.
- Session Time Limits: Choose how long you want to play by setting session timers that alert you when your time is up.
- Time-Out / Self-Exclusion: Take a break from gambling by locking yourself out for a minimum of 24 hours, up to 6 months or longer if necessary.
- Permanent Account Closure: If you decide to stop gambling permanently, you can request to close your account with our support team.
Recognising the Signs of Problem Gambling
Enjoyment should always be at the heart of gambling. If you notice any of the following behaviours, it may be time to review your gambling and consider seeking help:
- Trying to recover losses by gambling more (chasing losses)
- Borrowing money or selling possessions to fund gambling
- Spending more time or money than intended on gambling
- Neglecting work, family, or social obligations because of gambling
- Feeling anxious, irritable, or restless when not gambling
- Using money meant for essentials like rent, bills, or groceries
- Constantly thinking about gambling or planning your next bet
- Hiding gambling activity from friends or family
If you identify with any of these signs, it is important to pause and use the available tools or seek professional help to prevent escalation.
Best Practices for Responsible Gambling
To keep your gambling experience safe and enjoyable, we recommend the following guidelines:
- Set a loss limit before you start playing and stick to it.
- Remember that gambling is a form of entertainment, not a way to make money.
- Never gamble with money you cannot afford to lose.
- Take regular breaks and set time limits for your sessions.
- Balance gambling with other hobbies, social activities, and responsibilities.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Only use discretionary income for gambling, never essential funds.
Self-Assessment and Support
To help you evaluate your gambling habits, Betninja provides an anonymous self-assessment quiz accessible within your account. This tool is designed to give you a clearer picture of your behaviour and whether you may need support.
If you require personalised advice or assistance, our dedicated Responsible Gambling Team is available 24/7 via Live Chat or by email at [email protected]. We are here to support you in making informed decisions about your gambling.
Account Closure and Self-Exclusion Options
Betninja offers flexible options to help you take control if you feel the need to pause or stop gambling:
- Temporary Self-Exclusion: Suspend your account access for a minimum of 24 hours up to 6 months or longer upon request.
- Permanent Account Closure: Request permanent closure of your account by contacting our support team via email or Live Chat.
- Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
- Reactivation Policy: Accounts closed for reasons other than problem gambling may be reactivated after a comprehensive review. We reserve the right to refuse reactivation if we believe it could be harmful to your wellbeing.
Protecting Minors
Betninja strictly enforces the UK legal minimum gambling age of 18. We take robust measures to prevent underage gambling, including age verification checks during registration.
To help protect children and young people in your household, we recommend:
- Installing parental control software such as Net Nanny or Qustodio.
- Keeping your login details and payment information secure and out of reach of minors.
- Logging out of your account when not in use and avoiding saving passwords on shared devices.
- Disabling auto-fill password features to prevent accidental access.
For further information on protecting children online, visit the Better Internet for Kids website.
Support for Gambling-Related Problems
If you or someone you care about is struggling with gambling addiction, professional help is available. We encourage you to contact one or more of the following trusted organisations:
You can also download and install BetBlocker, a free tool that blocks access to gambling websites across all your devices.
For confidential support at any time, please contact our Responsible Gambling Team at [email protected].
Contact Us
If you have any questions or need assistance regarding responsible gambling, please do not hesitate to reach out. Our support team is available 24/7 via Live Chat or email at [email protected].
Remember: Gambling should always be a source of enjoyment. Stay in control, play responsibly, and seek help whenever you need it.
For more information on gambling legislation and safe gambling practices in the UK, visit the UK Gambling Commission.
